Game Traveler Deluxe Licensed System Case for Nintendo Switch, Nintendo Switch 2, OLED, Black Medium (NS230)

Refund & Return Policy

Thank you for shopping at Shepherds Shop Online.
We want you to feel confident when purchasing from us. If you are not fully satisfied with your order, we are here to help.

Returns

• We accept returns within 30 days of the delivery date.

• To be eligible for a return, items must be:

  • Unused and in the same condition as received

  • In the original packaging with all accessories included

• Certain items are non-returnable, including:

  • Clearance or final sale products

  • Used or damaged items not caused by shipping

  • Perishable or hygiene-sensitive products (if applicable)

To start a return request, please contact us at support@shepherdsshoponline.com with:

1. Order number

2. Item(s) you wish to return

3. Reason for return

4. Photos if the product is damaged or defective

We will respond within 2 business days with return instructions.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to an error or defective item.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect:

• Please notify us within 7 days of delivery

• Provide photos or video showing the issue
  We will offer a replacement or refund at no extra cost.

Order Cancellation

Orders may be canceled before they are shipped.
Once an order is shipped, the standard return process applies.

Return Shipping

• For buyer’s remorse or unwanted items, customers are responsible for return shipping costs.

• If the product is defective or incorrect, we cover all return shipping fees.

Contact Us

If you have any questions about returns or refunds, please email us at:

📩 support@shepherdsshoponline.com

We are always happy to help!